Merchant User Guide

Detailed step-by-step instructions for every feature

Getting Started

Everything you need to set up your restaurant on eCatering.ai

Catering Services

Manage catering packages, inquiries, and proposals end-to-end

Order Management

Process orders efficiently and keep customers updated in real-time

Customer Management

Build lasting relationships and understand your customer base

Analytics & Insights

Make data-driven decisions to grow your business

Marketing Campaigns

Reach customers with targeted, AI-powered campaigns

Reviews & Reputation

Build a 5-star reputation and respond to feedback professionally

Loyalty Programs

Reward your best customers and keep them coming back

Settings & Configuration

Configure every aspect of how your restaurant operates on the platform

Advanced Features

Power tools to maximize your restaurant's potential

Troubleshooting

Quick fixes for common issues and how to get help

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Save a copy for offline reference

Onboarding Tour

Take an interactive walkthrough of your dashboard

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Our team is here to help you succeed

Merchant User Guide

1. Creating Your Account & Signing Up

2. Navigating Your Merchant Area

3. Completing Your Public Profile

4. Understanding Your Subscription Plans

1. Adding Menu Items

2. Editing & Organizing Your Menu

3. AI Menu Optimization

1. Creating Catering Packages

2. Handling Catering Inquiries

3. Creating & Sending Proposals

4. Managing Confirmed Catering Events

1. Receiving & Viewing Orders

2. Processing Orders Step-by-Step

3. Handling Order Issues

4. Viewing Order History

1. Viewing Your Customer Database

2. Customer Segments Explained

3. Adding Tags & Notes

4. Messaging Customers

1. Dashboard Overview (Key Metrics)

2. Detailed Analytics (Gold & Platinum Plans)

3. Sales Forecasting & AI Insights

4. Customer Segmentation Reports

1. Creating Your First Campaign

2. Understanding A/B Testing

3. Creating & Managing Discount Codes

4. Tracking Campaign Performance

5. Automated & Scheduled Campaigns

1. Viewing & Managing Reviews

2. Responding to Reviews (Step-by-Step)

3. Proactively Generating More Reviews

1. Setting Up Your Loyalty Program

2. Creating Rewards

3. Creating Member Tiers

4. Monitoring Program Performance

1. Operating Hours Setup

2. Reservation & Catering Availability

3. Payment Processor Setup

4. Notification Preferences

1. AI Content Generation

2. Daily Specials & Active Promotions

3. Referral Program (Earn Rewards)

4. Group Order Management

Login & Account Issues

Orders & Notifications Not Appearing

Photos & Menu Issues

Payment & Subscription Issues

Getting Help from Support

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Onboarding Tour

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